Privacy Policy

Effective Date: 9/1/2021

Last Updated: 7/24/2025

South Florida Multi-Specialty Medical Group LLC

Address: 8950 SW 74th Ct Suite 1408, Miami, FL 33156

Website: www.sflmedicalgroup.com

1. Introduction

South Florida Multi-Specialty Medical Group LLC (“we,” “us,” “our,” or “SFL Medical Group”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or interact with our practice through digital platforms.

By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• a. Personal Information
  Name, phone number, email, date of birth, address
  Medical or health-related data (via secure forms)
  Insurance or payment details (if provided)
• b. Automatically Collected Information
  IP address, device type, browser
  Pages viewed, time spent on pages, referring URLs
  Cookies and usage data via tools like Google Analytics
• c. Communication Data
  SMS communications (e.g., appointment reminders)
  Email interactions and marketing preferences

3. How We Use Your Information

We use your information for the following purposes:

• To schedule and confirm appointments
• To communicate via SMS and email (only with your consent)
• To improve our website and patient experience
• To analyze performance and traffic (marketing analytics)
• To process payments via secure third-party systems (e.g., Stripe)
• To comply with HIPAA and other legal obligations

4. SMS Messaging and Consent

By submitting your phone number via our forms, you provide express written consent to receive SMS communications, such as appointment reminders. Message and data rates may apply. You may opt out of these messages at any time by replying “STOP.”

This complies with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC registration standards.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for:

• Site performance and security
• Visitor behavior analysis (e.g., Google Analytics)
• Marketing and remarketing (e.g., Facebook Pixel)

You can manage your cookie preferences through your browser settings.

6. Third-Party Services We Use

We use the following services, which may collect and process data on our behalf:

• Go High Level (HIPAA-compliant CRM, forms, SMS, email)
• Google Analytics (website traffic analysis)
• Facebook Pixel (marketing & retargeting)
• Stripe (secure payment processing)

These third parties are bound by their own privacy and security standards.

7. HIPAA Compliance

We are a HIPAA-compliant organization. Any Protected Health Information (PHI) collected via our website or secure tools (e.g., Go High Level) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida laws.

We implement administrative, physical, and technical safeguards to protect your PHI.

8. Email Marketing

If you opt into our newsletters or promotions, we may send occasional email communications. You may unsubscribe at any time via the “Unsubscribe” link in the email.

9. Payment Information

We do not store your credit card details directly. All payments are processed securely through Stripe, a PCI-compliant payment processor.

10. Data Retention

We retain personal data only as long as necessary for legal, regulatory, and operational purposes. You may request deletion of your non-medical data at any time, subject to legal exceptions.

11. Your Privacy Rights

You may:

• Request access to your personal data
• Correct or update your information
• Opt out of communications
• Request data deletion (subject to legal obligations)

To exercise any of these rights, contact us at:
📧 phannamd@gmail.com
📞 833-735-3668

12. Security Measures

We follow industry-standard measures to secure your data, including encryption, access controls, and secure hosting. However, no system is 100% secure, and use of the site is at your own risk.

13. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date.

15. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact:

Dr. Peter Hanna
President, South Florida Multi-Specialty Medical Group LLC
📍 8950 SW 74th Ct Suite 1408, Miami, FL 33156
📧 phannamd@gmail.com